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Pay My Gas Bill

Convenient ways to pay your gas bill.

Richmond Gas Works, a division of the City of Richmond Department of Public Utilities, tries to make it as convenient as possible to review and pay your bill. 

Your Richmond Gas Works account number is the same as your Richmond DPU account number.  So, you’ll receive just one monthly bill for all your utility services – including Richmond Gas Works.

We offer several ways to make it as convenient as possible for you to pay your bill.

Automatic Payment Plan

  • Enroll to automatically deduct the amount of your monthly bill from your checking or savings account on the date the bill is due
  • Download the form or call 646.4646 to request an application
  • Information needed when you enroll
    • Billing account number
    • Voided check
  • Return the completed application with a voided check
  • There is no charge to you for this service

Online Bill Pay with EZ-PAY

  • All that is needed is the account number and zip code of the billing address.
  • EZ -PAY accepts: Debit cards, Visa, MasterCard, Discover, Checking, Savings, and Money Market accounts. Click here for EZ-PAY.
  • Lower Fee! A $2.25 convenience charge will be assessed when making a payment on the internet using  EZ-PAY.
  • Payments cannot exceed $500 per transaction.

Pay by phone using a credit card

  • (804) 646.4646 (8:00 a.m. to 5:00 p.m.) at the Richmond Gas Works Customer Care Center

Pay in person

  • City of Richmond Finance Office, City Hall
    Room 102
    900 E. Broad St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday
  • City of Richmond, After Hours Drop Box, City Hall
    Located on 10th Street between Broad and Marshall Streets
  • City of Richmond East End District Office
    701 N. 25th St.
    Drop Box Only
  • City of Richmond Southside Community Service Center
    4100 Hull St.
    Hours of Operation: 8:00 a.m. to 5:00 p.m. Monday through Friday

Pay by mail

  • City of Richmond
    Department of Public Utilities
    P.O. Box 71210
    Charlotte, NC 28272-1210.

Understanding your bill

  • Richmond Gas Works is a division of the City of Richmond Department of Public Utilities. To keep things easier for you, your Richmond Gas Works account number is the same as your Richmond DPU account number
  • You are billed monthly in conjunction with your Richmond DPU bill. You’ll receive just one monthly bill for all your utility services – including Richmond Gas Works
    • The bill includes a monthly service charge, volume charges for gas used and applicable city utility tax
    • Gas usage is measured in ccf which represents 100 cubic feet
  • Looking at your bill
  • Gas rates

Affordability Programs